Changes to the General Terms and Conditions
We reserve the right to change these General Terms and Conditions from time to time without notice by posting the changes to SMS2GLOBE's website. When we do, we will also revise the "last update" date of these General Terms and Conditions.
Accuracy and Completeness of Information
The user has to get registered with us as per the service acceptance contract by providing relevant details including your contact number, mailing address, office address etc. The user should provide the current and true information as per requirement of the registration form without fail. If in any scenario the information provided by the user stands untrue or incomplete, SMS2GLOBE holds the right to deny, suspend or terminate the services at any instance without giving any prior notice.
The user is liable to submit identification documents, if necessary, as per the regulations of Department of Telecommunications, Government of India. The account shall be set for deactivation in case the required documents are not submitted within 30 days of account activation and we shall not be liable for any refunds.
We are set to activate user account within 7 days of payment confirmation with positive effect. However, the time period may vary based on certain set of limitations:
The setting up of account period may vary based on the changes in customer requirement. Holidays or non-working days are not considered as a part of the timeline for account activation period.
We are committed to provide resolution for any type of service delay;however, the user is entitled to a 100% of balance refund available in the respective accounts in case a sure shot resolution is not provided within 30 days of the date of payment.
Exit Policy for Voice Services
If the customer is not willing to extend/renew the contract upon contract expiration, we can transfer the ownership of the number upon request to the user as per the following policies:
A) Only Virtual mobile numbers can be transferred.
B) Landline/Toll-Free/PSTN numbers are not transferable.
C) User is liable to pay a transfer fee of INR 2000 to facilitate transfer of ownership.
D) User has an option to continue with the services until the number porting process is complete by paying the rental and usage charges.
E) We reserve the right to charge the User up to INR 5000 as a security deposit against the aforementioned charges. Any part of unused amount will be refunded back to the User after the transfer of ownership is complete.
The user shall give their consent to receive communications from SMS2GLOBE by the means of mails, calls and SMS with respect to the services and transactions on our portal. The users are entitled to register their valid mail ids and contact numbers for the same. The user shall also be entitled to receive promotions, service updates and such other sorts of communications from our end.
In case you have any queries or suggestions in reference with this Terms of Use Policy, please reach out to us at info@lexiconedutech.com.in or call us at +91 79777 37136.
The user may as per his best interests deactivate his account at any point of time. SMS2GLOBE reserves the right to suspend or terminate access to our services without giving any prior notice without specifying any reason and also in case of any possible violation of the terms of use. SMS2GLOBE shall not be held liable for any instances of termination of services on the account of non-renewal or non- payment of dues on time.
The user can renew the services contract anytime post expiration of the services within two months from the date of contract expiration as per the following guidelines:
A) The user can renew the services contract with the services of the previous number and the service plan only if the display number is available with us.
B) The user can renew the service contract beyond one month from the date of expiration and before two months from the date of expiration without a guarantee of previous service plan.
As per the user registration guidelines, you shall be liable to provide true information while creating the account and choose a strong password. SMS2GLOBE reserves the right to have full access to customer specific information and use it to an extent as permissible by the regulations of Government of India to provide top notch services to the users. We store your critical information and are liable to keep it secure as per the Information Security Act – 2000.
There is a diversity of content available on the website which can be used by the user solely for noncommercial purposes or for the purpose of the services offered by SMS2GLOBE. The use is not entitled for the ownership of any type of content available on the website and is strictly not allowed to copy or reproduce the content for any purpose except as per the guidelines of this Terms of Use. SMS2GLOBE grants a temporary permit to the users to view the content available on the website provided there is no violation of copyright and trademarks rules mentioned with the content. The content should not be used for hereby any other purpose without a prior written permission from the concerned authorities of SMS2GLOBE. We hold the rights to modify, alter, renew or change the content of the website at any point of instance without providing any prior notice to user.
Fair Usage Policy - What is it?
We strive to provide best in class services to our customers with relentless dedication. There are some scenarios wherein the credits added in the user accounts are not utilized for a very long time or the account is not used for a very long time. This creates an imbalance for the other users as in operational accounts have to be handled on the backend equally consuming time and work constraints. As there are very minimal validity impositions on SMS services, we intend to build a fair usage scheme to ensure adequate utilization of credits within a fair time frame (6 months- 1 year) Thus to ensure that the services remain oiled for all our customers, we are introducing a Fair Usage Policy with an intention of service betterment.
The user is entitled to use the services in context with cloud communications for business purposes providing Inbound and outbound solutions in context with IT support solutions.
The user shall be in agreeable terms with any form of electronic payment modes available with SMS2GLOBE for service payments against the services offered. We therefore in full terms are authorized to process any type of payment electronically by the user against the services. The invoice for the charged services shall be generated and shared with user at fixed periodic intervals. The user is responsible to cross check and verify the invoice and if any discrepancies are to be found, the same shall be notified to SMS2GLOBE within 7 days of the date of invoice generation. Invoice reminders shall be sent to user at regular intervals.
SMS2GLOBE works under the regulations formulated by Department of Telecommunications, Government of India (DOT) and Telecom Regulatory Authority of India (TRAI). SMS2GLOBE reserves the right for modification, alteration or removal of specific features or offerings based on the law and regulations without any prior notice. SMS2GLOBE holds no abiding policy to fulfill any type of service request demanded by the user. The provision of service request fulfillment shall be on the sole discretion of SMS2GLOBE depending on priority parameters.
SMS2GLOBE extends service support 24*7 over mail on info@lexiconedutech.com.in and call on +91 79777 37136. The general response time for any query or issue reported is 24 hours and may extend depending on the severity of the issue reported. SMS2GLOBE strives to resolve and type of issue reported in minimum time possible in reference with service provided but holds no guarantee that the issue will be resolved.
The services agreement of SMS2GLOBE falls strictly under the Laws of Republic of India and any disputes, disagreements (including questionable parameters regarding services) shall be bound to be taken at the relevant court at Bangalore Urban district. The user shall agree to take the case at any other exclusive court required as per the Laws of India. This agreement stands firm, in compliance with The Telecom Recourses undertaking, The DND undertaking and the privacy policy in correspondence with the terms of usage of services and is above any other agreement or understanding between user and SMS2GLOBE. If you have any concerns or queries with the agreement, please feel free to contact us at info@lexiconedutech.com.in or call us at “+91 79777 37136”.
THE INFORMATION ON THIS SITE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. No advice or information, whether oral or written, obtained by a user from SMS2GLOBE, shall create any warranty not expressly made herein. If you download or copy any material from this website, you do so at your sole discretion and risk and consequently you will be responsible for any damage to your computer system or loss of data that results from the download or copying of any material or software. Some of SMS2GLOBE's Services require the use of third-party services, products, or networks. SMS2GLOBE will make commercially reasonable efforts to communicate any policies, requirements, or guidelines of those third parties to You. You agree to follow those policies, requirements, or guidelines. ANY ACTUAL OR ALLEDGED VIOLATION OF A THIRD-PARTY POLICY, REQUIREMENT, OR GUIDELINE BY YOU IS YOUR RESPONSIBILITY. SMS2GLOBE MAKES NO WARRANTY OR REPRESENTATION THAT ITS WEBSITE OR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE IF ANY VIOLATION OF A THIRD-PARTY POLICY, REQUIREMENT, OR GUIDELINE BY YOU IS ALLEDGED BY A THIRD PARTY.
All products (including software) and services of SMS2GLOBE may only be accessed and used pursuant to a separate product or service agreement. If you have accessed such products or services prior to entering into a separate product or service agreement, such access is in violation of SMS2GLOBE's General Terms and Conditions, and you shall immediately cease using such services or delete any such products from your computer or server until such time as you become an authorized user of such products or services.
IN NO EVENT WILL SMS2GLOBE BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES HOWEVER THEY MAY ARISE, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE:
(i) USE OF THE INFORMATION CONTAINED ON THIS WEBSITE
(ii) USE OF SOFTWARE DOWNLOADED OR LINKED TO FROM THIS WEBSITE
(iii) FOR THE FAILURE TO PROVIDE SERVICES OR INFORMATION AVAILABLE FROM THIS WEBSITE, EVEN IF SMS2GLOBE HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN THE EVENT YOU HAVE ANY DISPUTE WITH ONE OR MORE THIRD PARTIES AS A RESULT OF YOUR USE OF THE WEBSITE, CONTENT OR SERVICES, OR ARE IN ANY WAY DAMAGED AS A RESULT OF ANY THIRD PARTY IN CONNECTION THEREWITH, YOU HEREBY RELEASE AND COVENANT NOT TO SUE OR OTHERWISE MAKE A CLAIM, DEMAND OR FILE ANY LEGAL ACTION OR INSTITUTE ANY LEGAL OR REGULATORY PROCEEDINGS AGAINST SMS2GLOBE, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES AND SUPPLIERS FROM, FOR ANY CLAIMS, ACTIONS, DEMANDS OR DAMAGES (WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL), OF WHATEVER KIND OR NATURE, KNOWN OR UNKNOWN, SUSPECTED OR UNSUSPECTED, WHETHER FORESEEABLE OR NOT, DISCLOSED OR UNDISCLOSED.
